When looking for a company to maintain your system, look for one that designs, installs, and services the type of system that you have. Full service companies also tend to be up to date on the latest advances in the field.
Besides checking that liability insurance and workers’ compensation policies are in force, ask for recommendations or check with neighbors, friends, and family who have used the company over several years. With today’s haze of online review sites, it can be difficult to determine if it’s an actual customer, or a company paid to write a review. Additionally, bogus reviews can look just like the real ones. A recommended source for accurate performance information on the company would be the local Better Business Bureau. You will also want to find out:
How well did the system run under the company’s care?
Did the technicians leave the working area clean?
How quickly did the contractor respond to emergencies?
A quality provider will have an emergency number that’s staffed 24 hours a day, seven days a week and enough technicians to respond when the weather is awful and the calls pile up!